Our Withdrawal Policy
Whatever money you deposit, win, or receive as a Bonus is yours. And all withdrawable funds in your account should be easy to transfer to your bank or payment provider. Of course, we as a casino have to be responsible and compliant when it comes to handling all money - including yours. Find out how this impacts our withdrawal processes.
Your account balances
You have 2 account balances: your Withdrawable Balance and your Bonus Balance. You can only immediately withdraw money from your Withdrawable Balance. If you want to withdraw money from your Bonus Balance, you’ll have to meet certain wagering requirements first. Don’t worry - they’re fair and transparent. You can find them in our Bonus Rules.
Before we transfer the money
We always adhere to a 24-hour pending period. This period starts the moment we’ve received your withdrawal request. It allows you to cancel your withdrawal request and keep playing with your money - should you wish to do so. If you haven’t verified your account yet - which is required to make withdrawals - this is the perfect moment. Verify your account here.
When to expect the money
After the 24-hour pending period mentioned above, the money is sent your way - if everything is in order, of course. We usually send the money to the account that was used to make the deposit(s). If not, we’ll inform you. This is how long the transfer takes:
- Transfers to EU bank accounts take 2-3 business days.
- Transfers to non-EU bank accounts take up to 5 business days.
- Transfers to E-Wallets take up to 12 hours, but usually a lot less.
Scored a big win and want to withdraw it? Congratulations! Of course we’re sending you every last cent of the money. We do, however, have a few limits:
- The minimum withdrawal limit is R1000.
- The maximum daily withdrawal limit is R85,000 (R17,000 for E-Wallets).
- The maximum monthly withdrawal limit is R425,000.
Any amount that exceeds our maximum limits will be paid out in installments until all is paid out.
No additional charges
You won’t get charged by Westpoint Casino when making a withdrawal. However, your payment provider may charge you additional fees. This is out of our reach. Check with your payment provider if they do charge additional fees to avoid any unwelcome surprises.
Want to know more about the rules regarding payouts and Bonuses? Here are some additional pages you can check:
And of course, don’t forget to verify your account.