Frequently Asked Questions

Want to resolve your issue quickly? Find the answers to the most frequently asked questions here.


In the footer of this website below 'Support' you'll find a link to 'My Limits'. Here you can set your deposit limit.

Yes, we do. All deposit methods (including cryptocurrencies) can be found in our Cashier.

Yes, you can withdraw up to €/$5,000 per day (e-wallet: €/$1,000) and €/$25,000 per month. If your withdrawal amount exceeds these maximums, you'll be paid in installments. Find more info in our Withdrawal Policy.

You can deposit and withdraw in Australian dollar, Canadian dollar, euro and US dollar.

Unfortunately, changing your current currency is not possible at this time.

We support Skrill and Trustly - among others. Check the full list of deposit methods in the Cashier.

Once your account has been verified and the 24-hour pending period has expired, the money will be transferred to your payment provider. Transfers to bank accounts take 2-3 business days within the EU and up to 5 days outside the EU. E-wallet payments take up to a few hours, but not more than 12 hours. Find more info in our Withdrawal Policy.

The pending period takes 24 hours.

You can withdraw a minimum of €/$20 (€/$50 outside the SEPA area).

Our trusted partner HooYu takes care of the verification process. You can start the process by going to the Verification section in your account.

When you deposit for the first time with a new card, you will need to verify your bank card. In MiFinity, click on ‘Cards’ in the left-hand menu. Type the 4-digit code found on your bank statement into the ‘Verification Code’ box found next to your new card details.

In MiFinity, click on your name in the top right-hand corner of the site. Click on ‘Upload Documents’ and proceed to upload the requested documents.

Log in to your eZeeWallet account and click on ‘My Account’ in the top right-hand corner. Go to the ‘Verification’ tab and proceed to upload your proof of identity and proof of address.

Bonuses / Promotions

We offer several offers, which you can all find in our Promotions section. Make sure you never miss a promotion by opting in for our promotional emails. You can do this in the Personal Details section in your account.

You can withdraw up to 5 times the Bonus amount when you score a win with a No-deposit Bonus. So when you win by betting a €20 No-deposit Bonus, you can withdraw up to €100.

Free Spins wins aren't bound by a maximum - unless stated otherwise in a promotion. They will, however, be added to your Bonus Balance. This means you have to fulfill a wagering requirement before you can withdraw them. Unless otherwise stated in the promotion, this wagering requirement is 40 times the won amount.

It's not possible for new players to get a no-deposit Bonus or Free Spins. If you'd like a Bonus, you can opt for our 1st Deposit Bonus. For this a minimum €/$10 deposit is required.

Yes - you can do this in your account. Just go to Bonuses in your account and click on 'Cancel' next to the Bonus you'd like to remove.


We have a wide selection of game providers. Click on the Games tab and then 'Providers' next to the search bar to view them.

Sometimes a game provider stops offering its games in certain countries. Unfortunately this is out of our hands. We do apologize for any inconvenience this may cause.

All games come from licensed and regulated gaming providers. They use a Random Number Generator to ensure the outcomes of the game rounds follow no specific pattern and provide a fair chance to all players. No one, including us and the providers themselves, can manipulate these games.

Each game has its own Theoretical Return to Player (RTP). You can find the RTP of an individual game in its game rules.

All games (except our Live Casino games) can be tried for free.


You can easily get a new password by clicking "Forgot password?" We'll send a reset link to your email address.

In order to change your registered email address, you first need to contact [email protected]. You can then send your new email address and we will process it as soon as possible. 

Yes. You can do this in the Personal Details section of your account.

It depends on the reason of your account closure. Contact us via Live Chat or send us an email and we'll see what we can do for you.

Visit us on Live Chat and we'll help you as quick as we can - preferably instantly. If we need to involve other departments, such as our Tech Team, it may take a little longer. We aim to resolve all issues in 1-2 working days.

For the fastest, most personal, and seamless casino experience, we recommend that you enable cookies from our website. You can find more info about these in our Cookie Policy.

Responsible Gaming

Yes, you can. The fastest way to do this is to scoll down to the footer of this website and click on 'My Limits' (below 'Support'). section in your account. Here you'll find ways to close your account for any period of time.

For administrative reasons we must store your personal data for a limited time after closing your account. However, we do not store personal information any longer than legally required.

Our partner HooYu takes care of your verification process. You can start the process by going to the Verification section in your account.

This depends on why and for how long your account was closed. Please contact us on Live Chat or by email and we'll try to help you out.

Yes, we do. You can find them on our Responsible Gaming page and the 'My Limits' section which you can access from the footer of this website (below 'Support').

Yes, we do. Scroll down to the footer of this website. You'll find a link to 'My Limits' below 'Support' which will give you access to our deposit limits.

You have to be of legal gambling age in your jurisdiction to open an account. Usually the minimum gambling age is 18, but this may differ per region. Check your jurisdiction's gambling laws if you're uncertain.


You can check the remaining wagering requirement for any active Bonuses in the Bonuses section in your account.

If the wagering requirement isn't going down, you could be playing an excluded game, such as a Jackpot or Live Casino game. Another reason could be that you're wagering using your Bonus Balance instead of your Withdrawable Balance. Find all the info about fulfilling your wagering requirement in our Bonus Rules explained.

This is possible, but only if we clear any pending winnings as well. Contact our Live Chat team for more info.

In our bonus terms you can read which games are excluded for playing with bonus money and don't contribute toward fulfilling the wager requirement of a bonus.

The maximum Bonus bet is €/$5.

You can withdraw winnings from playing with your Withdrawable Balance at any time. To withdraw winnings from playing with your Bonus Balance, you first have to clear the wagering requirement. You can find more info about the wagering requirement in our Withdrawal Policy.

Our Bonuses and Free Spins are valid for 7 days after they've been awarded to your account - unless stated otherwise.


If your country/jurisdiction is not on the excluded list in our Terms & Conditions and available on our registration form, you're welcome to join Westpoint Casino!

You'll find most deposits, withdrawals, and Bonuses in your account. If you still need more info, contact Customer Support for assistance.


Westpoint Casino is owned and operated by Dialinvest International N.V., which is licensed and regulated under Gaming License number 8048/JAZ.

Our Casino Manager is Jesper.

Please contact our Live Chat team who will do their best to help you out. If they're not able to, you can contact us at [email protected].

You can unsubscribe from our mailing list by opting out in the Personal Details section in your account.

Live Chat should be available 24/7. In the unlikely event that we're offline, you can always email us. We'll answer when we're back online.