Frequently Asked Questions
Want to resolve your issue quickly? Find the answers to the most frequently asked questions here.
Do you have deposit limits?
In the footer of this website below 'Support' you'll find a link to 'My Limits'. Here you can set your deposit limit.
Can I deposit using cryptocurrency?
Do you have a maximum withdrawal limit?
Yes, you can withdraw up to €/$5,000 per day (e-wallet: €/$1,000) and €/$25,000 per month. If your withdrawal amount exceeds these maximums, you'll be paid in installments. Find more info in our Withdrawal Policy.
Which currencies do you accept?
You can deposit and withdraw in Australian dollar, Canadian dollar, euro and US dollar.
How do I change currency in my account?
Unfortunately, changing your current currency is not possible at this time.
Which e-wallets do you have available?
How long does it take to receive my withdrawal?
Once your account has been verified and the 24-hour pending period has expired, the money will be transferred to your payment provider. Transfers to bank accounts take 2-3 business days within the EU and up to 5 days outside the EU. E-wallet payments take up to a few hours, but not more than 12 hours. Find more info in our Withdrawal Policy.
How long does the pending period take?
The pending period takes 24 hours.
What is the minimum amount I can withdraw?
You can withdraw a minimum of €/$20 (€/$50 outside the SEPA area).
How do I verify my account?
How do I verify my bank card when using MiFinity?
When you deposit for the first time with a new card, you will need to verify your bank card. In MiFinity, click on ‘Cards’ in the left-hand menu. Type the 4-digit code found on your bank statement into the ‘Verification Code’ box found next to your new card details.
How do I verify my MiFinity account?
In MiFinity, click on your name in the top right-hand corner of the site. Click on ‘Upload Documents’ and proceed to upload the requested documents.
How do I verify my eZeeWallet account?
Log in to your eZeeWallet account and click on ‘My Account’ in the top right-hand corner. Go to the ‘Verification’ tab and proceed to upload your proof of identity and proof of address.
Bonuses / Promotions
What promotions do you offer?
How much can I withdraw from wins with a no-deposit Bonus?
You can withdraw up to 5 times the Bonus amount when you score a win with a No-deposit Bonus. So when you win by betting a €20 No-deposit Bonus, you can withdraw up to €100.
How much is the maximum withdrawal from wins with Free Spins?
Free Spins wins aren't bound by a maximum - unless stated otherwise in a promotion. They will, however, be added to your Bonus Balance. This means you have to fulfill a wagering requirement before you can withdraw them. Unless otherwise stated in the promotion, this wagering requirement is 40 times the won amount.
Do you offer No-Deposit Bonuses to new players?
It's not possible for new players to get a no-deposit Bonus or Free Spins. If you'd like a Bonus, you can opt for our 1st Deposit Bonus. For this a minimum €/$10 deposit is required.
From which game providers do you offer games?
Why is a certain game provider no longer available in my country?
Sometimes a game provider stops offering its games in certain countries. Unfortunately this is out of our hands. We do apologize for any inconvenience this may cause.
Can the games be rigged?
All games come from licensed and regulated gaming providers. They use a Random Number Generator to ensure the outcomes of the game rounds follow no specific pattern and provide a fair chance to all players. No one, including us and the providers themselves, can manipulate these games.
What is the RTP for the games?
Each game has its own Theoretical Return to Player (RTP). You can find the RTP of an individual game in its game rules.
Can I reset my password?
You can easily get a new password by clicking "Forgot password?" We'll send a reset link to your email address.
Can I change my email address?
Can I unlock my account?
How long will it take to resolve my issue?
Visit us on Live Chat and we'll help you as quick as we can - preferably instantly. If we need to involve other departments, such as our Tech Team, it may take a little longer. We aim to resolve all issues in 1-2 working days.
Can I close my account?
Yes, you can. The fastest way to do this is to scoll down to the footer of this website and click on 'My Limits' (below 'Support'). section in your account. Here you'll find ways to close your account for any period of time.
Will you delete all my info after closing my account?
For administrative reasons we must store your personal data for a limited time after closing your account. However, we do not store personal information any longer than legally required.
Which documents do you need to verify my account?
Can I re-open my account?
Do you offer any Responsible Gaming tools?
Do you offer deposit limit features?
Yes, we do. Scroll down to the footer of this website. You'll find a link to 'My Limits' below 'Support' which will give you access to our deposit limits.
What's the minimum age to be allowed to register an account?
You have to be of legal gambling age in your jurisdiction to open an account. Usually the minimum gambling age is 18, but this may differ per region. Check your jurisdiction's gambling laws if you're uncertain.
How much wagering requirement is left before I complete my Bonus?
Why aren't my wagers making the wagering requirement go down?
If the wagering requirement isn't going down, you could be playing an excluded game, such as a Jackpot or Live Casino game. Another reason could be that you're wagering using your Bonus Balance instead of your Withdrawable Balance. Find all the info about fulfilling your wagering requirement in our Bonus Rules explained.
Can you clear my remaining wagering requirement?
Which games can I play with a Bonus?
What's the maximum bet I can place with a Bonus?
The maximum Bonus bet is €/$5.
Can I withdraw all winnings from my balances?
You can withdraw winnings from playing with your Withdrawable Balance at any time. To withdraw winnings from playing with your Bonus Balance, you first have to clear the wagering requirement. You can find more info about the wagering requirement in our Withdrawal Policy.
How long can I use a Bonus or Free Spins?
Our Bonuses and Free Spins are valid for 7 days after they've been awarded to your account - unless stated otherwise.
Am I allowed to play at Westpoint Casino?
What license to you operate with?
Westpoint Casino is owned and operated by Dialinvest International N.V., which is licensed and regulated under Gaming License number 8048/JAZ.
Who are the Casino Managers?
Our Casino Manager is Jesper.